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Twitter Gone Bad: How to Handle Social Networking Negativity

January 21, 2010

It’s been talked about before but how do you really handle it from a business perspective? Since social media is bringing the customer and the business owner closer through direct contact and dialogue, there are also some disadvantages that can arise.

For example, on social networking sites like Twitter, there is a quick and direct dialogue back and forth with a character limit. Many people send messages from mobile devices or spout out comments and opinions without thinking about them….

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